Black Coyote Jewelry

Policies & FAQ

Payment Plans:

I highly recommend using the built in "Installments" feature at checkout using "Shop Pay" -- There are no fees or interest charges. You pay them 25% at checkout, and then 25% every two weeks. They pay me in full immediately when you order, so I can ship your purchase to you right away, before it's even paid off! Please visit this website for more info. -- If this isn't for you, my policies are as follows:

• I want my jewelry to be accessible to everyone so I will allow payment plans AT MY DISCRETION.
• Items that have been in my shop for 24 hours are eligible.
• A small fee will be added to the total for payment plans, due to having to process multiple transactions which incurs fees on my end.
• Plans can be broken up into multiple installments, total balance due within 60 days (exact date will be given)(if it’s a very expensive piece I may allow a longer plan)
100% is due before shipping your piece to you.
Payment plans are nonrefundable. This includes partially paid plans.
• Please don’t ignore me. If for some reason you just need more time, I’m only willing to work with you if we are openly communicating. If I do not hear back from you for 30 days, your piece and any payments will be forfeit.

Please contact me to discuss a payment plan.

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Custom Work:

• Status of customs will be listed in my Instagram bio (open/closed)
• There is a $50 nonrefundable deposit to discuss/secure a custom. Design, price, and production time will be determined.
• Customs are always preferred to be paid in full, however, I want my jewelry to be accessible to everyone so I will allow payment plans AT MY DISCRETION.
• A small fee will be added to the total for payment plans, due to having to process multiple transactions which incur fees on my end.
• Plans can be broken up into multiple installments, total balance due within 60 days (exact date will be given)(if it’s a very expensive piece I may allow a longer plan)
• 50% is due before I begin working on your piece. PRODUCTION TIME BEGINS ONLY WHEN I HAVE RECEIVED THIS 50%.
100% is due before shipping your piece to you.
• Customs are nonrefundable and nonreturnable unless they are defective (see “Returns”). This includes partially paid customs.
• Please don’t ignore me. If for some reason you just need more time, I’m only willing to work with you if we are openly communicating. If I do not hear back from you for 30 days, your custom and any payment made will be forfeit.

Please contact me to discuss custom work.

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RETURNS/REFUNDS:
 
• I only accept returns if the item is defective (i.e. I did something wrong), so please read all listings carefully, or contact me with questions before purchasing.
• However, I don’t like the idea of my pieces going unused. If you wish to return an item for any other reason, I can offer you Shop Credit in the amount of the purchase price.
• I must receive some form of communication from you about the return within 3 days of delivery. DO NOT RETURN SOMETHING WITHOUT CONTACTING ME FIRST.
• Item must be returned to me, in original condition, within 7 days of delivery.
• Once I receive the returned item, Shop Credit will be issued.
• There are NO returns, refunds, or shop credits issued on customs unless the item is deemed defective by me.
• If your item is damaged or lost durin
g shipping, you must file a claim through whichever shipping carrier delivered it.
 
Please contact me to discuss a return or refund.